Frequently Asked Questions
Do I have to own a company to use the website?
Yes we are a wholesale company and we will only sell product to retailers.
Can I place an order if I only sell online?
No. We do not currently supply web only businesses.
Will I receive my whole order?
Stock availability is not currently available on the website. We will process your order and prepare the stock that is available for shipping . Any items that are currently out of stock will remain on your back order until they become available to ship.
When should I expect to receive my delivery?
Orders are usually ready to ship within 5-7 working days. At busy periods after trade shows or in the run up to Christmas orders can take longer. Please contact firstname.lastname@example.org for further info at the time of ordering.
I have a damaged / missing item?
All claims need to be submitted in writing. Please email email@example.com with the details and we will advise you. Any shortages on deliveries need to be reported within 7 days.
Can l list my items on Amazon, eBay, ebid or any other online auction sites?
We do not allow product to be sold on Amazon, eBay, Facebook or similar multi-retailer auction sites. Any account who sells within this environment will be closed immediately.